Top Customer Success Jobs in San Francisco Bay Area, CA

The Associate Customer Success Manager will act as a liaison between customers and Five9, addressing concerns, ensuring timely delivery of solutions, and managing high severity requests.

Lead customer deployments and change management for a transportation-focused SaaS platform. Drive adoption, build relationships with operations leaders, analyze operational data in Excel, coordinate with project and integration teams, and travel to customer sites to deliver training and ensure sustained value realization.

Lead and develop a team of ~10 Customer Success Managers to drive client value through persona-specific demos and adoption campaigns, set strategic account coverage, build scalable playbooks and demo flows, and collaborate cross-functionally using product usage data and GenAI insights to measure success.

The Senior Customer Success Associate will enhance engagement with federal clients, ensuring a great user experience, analyzing data for trends, and facilitating communication between customers and internal teams.

The Technical Customer Success Manager will own enterprise customer accounts, drive adoption and performance, troubleshoot technical issues, and ensure customer growth and success on Nash's platform.

The Technical Customer Success Manager will manage enterprise accounts, driving adoption and performance while collaborating with customer teams to optimize solutions on Nash's platform. This involves troubleshooting, advising, and ensuring customer satisfaction and growth.

The Customer Success Engineer ensures that enterprise customers successfully integrate and scale on the platform by providing technical guidance, troubleshooting, and performance optimization. They act as the technical owner for customer accounts, supporting solutions design and deployment while analyzing operational KPIs.

Manage onboarding, adoption, and retention for $10k+ ARR accounts; act as trusted advisor, monitor customer health, identify expansion opportunities, reduce churn, and collaborate cross-functionally using tools like Gainsight, Zendesk, Jira, and Salesforce.

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

Lead and scale the customer success organization, managing customer lifecycle, driving ARR expansion, and fostering a data-driven culture.

The Customer Success Manager will manage a portfolio of accounts, focusing on retention and adoption, while collaborating with various teams to ensure customer satisfaction.

As a Client Success Relationship Manager, you will manage client relationships, ensure satisfaction, and identify growth opportunities, while collaborating with internal teams.

Own post-sales customer experience for enterprise and developer customers: onboarding, adoption, retention, renewals, expansion, executive alignment, product feedback loops, customer health scoring, playbook development, and advocacy.

As a Senior Customer Success Manager, you will lead customer journeys, drive value realization, serve as a technical advisor, and contribute to Customer Success evolution with a focus on large enterprise accounts.

Manage a book of mid-market customers to drive onboarding, adoption, retention, and renewals. Triage inbound requests, lead cross-functional resolutions, monitor health metrics, identify expansion and churn risks, and mentor other CSMs. Maintain accurate data and advocate customer needs to Product and Operations.

The Senior Client Success Manager will manage client relationships, drive product adoption, resolve escalations, and improve processes to ensure client satisfaction and retention.

Lead and develop a team of Customer Success Managers, drive strategic engagement, and ensure customer value realization while managing day-to-day operations.

Manage a focused portfolio of large customers, driving adoption and measurable ROI of Atlan's Active Metadata Platform through consultative partnerships and strategic alignment with executive stakeholders.

Manage and execute advertising campaigns for enterprise clients, focusing on profitability and growth through strategic planning and analysis of campaign performance. Collaborate with teams to optimize use of CommerceIQ's platform.

As a Customer Success Engineer, you'll guide clients in integrating APIs, troubleshoot issues, provide training, and maintain documentation.

As Customer Success Operations Manager, you'll optimize customer processes, drive operational excellence, and leverage analytics to enhance customer satisfaction and retention, collaborating with multiple departments to implement strategic initiatives.

The Customer Success Manager will build relationships with clients, ensure satisfaction, drive retention, monitor customer health, and collaborate with teams to resolve issues and identify growth opportunities.

Lead and scale Customer Success for Houzz, focusing on customer retention and adoption across advertising and software while collaborating with sales, product, and marketing teams.

The Manager, Client Success will drive long-term client success by managing relationships, enhancing product adoption, and leading retention and expansion initiatives across significant client portfolios.

The Customer Onboarding Specialist is responsible for training and onboarding clients on MerusCase software, maintaining client relationships, resolving inquiries, and enhancing customer satisfaction.