Top Remote Tech Support Jobs in San Francisco Bay Area, CA

Senior, client-facing support lead for a SaaS compliance platform. Troubleshoot and resolve complex application and database incidents (MSSQL/IIS/Azure), optimize performance, coordinate cross-functional incident response, conduct root-cause analysis, maintain documentation, and mentor peers to improve service delivery and client experience.

As a Technical Customer Support Specialist, resolve complex issues for B2B customers, provide technical support in Mandarin and English, document processes, and identify product gaps to enhance the user experience.

As a Senior Technical Support Engineer, you will provide troubleshooting support for premium customers, manage escalations, document bugs, and collaborate with global teams to enhance customer satisfaction.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

Provide technical support by diagnosing and resolving issues, collaborating with teams, and maintaining high standards of customer service in the cybersecurity field.

As a Senior Technical Support Engineer, you'll troubleshoot complex technical issues, manage support tickets, enhance user experience, and collaborate with teams for product improvements.

Provide advanced technical support for property management software, resolve complex issues, mentor junior engineers, and contribute to process improvements.

The Technical Operations Support Specialist will troubleshoot technical issues, support users, manage tickets, and collaborate with teams to improve processes and enhance member satisfaction.

Provide developer support, triage cases, monitor feedback, improve support tools, and assist technical customers with Supabase services.

Provide developer support for Supabase, handling cases from billing to implementation questions, while collaborating with engineering teams and improving support efficiency.

The role involves leading enterprise integrations of the Polygon Open Money Stack, managing technical customer relationships, troubleshooting API issues, and conducting quarterly business reviews.

As a Senior Technical Support Engineer, you'll manage and resolve complex technical issues for customers, collaborate with teams, and enhance customer experience.

The Staff Technical Program Manager will lead cross-functional initiatives, enhance team productivity, and manage project schedules while collaborating with engineering, ops, and product teams for strategic growth at Airbnb.

Lead advanced customer support by triaging and resolving complex tickets, analyzing logs and environments, reproducing and escalating defects, creating knowledge articles, mentoring support staff, and collaborating with Product and Engineering to improve processes and product quality.

The VMware Support Engineer will provide level 3 support for VMware technologies, troubleshoot issues, enhance customer satisfaction, and manage critical situations while working in a global team environment.