Top Customer Success & Experience Jobs in San Francisco, CA

Manage Samsara's Enterprise Customer Success team, ensuring customer adoption and satisfaction while defining strategies, coaching staff, and achieving performance goals.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

The Sales Quality Program Manager will enhance customer outcomes by implementing data monitoring systems and assessing compliance across sales teams, focusing on quality assurance operations and actionable insights.

The Senior Sales Performance Analyst will drive strong sales outcomes through data monitoring, compliance assessment, and business intelligence, partnering with cross-functional teams to improve customer experiences.

The Senior Technical Trainer will deliver training on the Samsara platform, customize content for customers, and ensure success through various training methods, including live sessions and recorded materials.

The role involves demonstrating ROI to public sector clients, supporting existing accounts, conducting quantitative analyses, and managing value-driven programs. It requires collaboration with various teams to drive customer success and embed value in the organization.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

The Bilingual Customer Support Specialist will assist customers with billing, escalated inquiries, and provide exceptional service across channels. Responsibilities include mentoring team members, managing high-volume workloads, and identifying trends to improve customer experience.

The role involves engaging with major clients to enhance their use of IoT products, ensuring safety and efficiency in operations, and collaborating with internal teams to drive customer success.

As a Technical Support Engineer, you will resolve complex customer issues related to Samsara's IoT products, manage tickets, and collaborate with engineering teams to enhance support.