Top Tech Support Jobs in San Francisco Bay Area, CA

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

Provide remote and on-site support for informatics applications, resolving technical issues, coaching engineers, and managing escalation processes in laboratory environments.

The role involves providing remote and on-site technical support, resolving complex issues for Informatics customers, and coaching field engineers. It requires collaboration with global support teams and the management of escalation processes.

Provide remote and onsite support for hardware, software applications, and networking in laboratory environments. Lead technical resolutions and mentor field engineers.

Provide remote and on-site support for middleware systems, manage escalations, coach field engineers, and analyze complex issues.

Lead and grow a high-performing team of Technical Support Engineers, oversee support operations, advocate for customer needs, and collaborate with cross-functional teams for escalations.

As a Technical Support Engineer, you'll bridge customer support and product teams, resolving escalated technical issues, developing tools, and enhancing product stability and customer experience.

The Senior Technical Support Specialist provides support for customers using Sage Intacct, troubleshooting inquiries, managing support tickets, and ensuring resolution of issues. They collaborate with internal teams and educate customers on product features while adhering to SLAs for response and resolution times.

This role provides technical support for security detection systems and involves on-site support, troubleshooting, and training. Significant travel is required, with responsibilities including system audits, product performance assessment, and mentoring field service technicians.

The Technical Support Specialist will provide Level 2, 3, and 4 technical support for 5ESS products, ensuring customer satisfaction and continuous improvement in a collaborative environment.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

The Technical Support Associate provides first-line technical support to enterprise customers, resolving issues via live chat and escalating complex cases as necessary, while documenting solutions and maintaining communication with customers.

As a Technical Support Engineer, you'll diagnose and resolve complex technical issues for customers, collaborate with engineering, and manage critical customer issues, all while enhancing your technical skills and supporting Redis Enterprise software.

The Technical Support Specialist will troubleshoot technical issues, provide customer support, maintain documentation, and enhance skills for effective service delivery.

This role involves troubleshooting technical issues, responding to customer tickets, and collaborating with internal teams to resolve problems.

The Technical Support Specialist will assist customers by troubleshooting technical issues, providing guidance on product usage, and collaborating with teams to enhance user experiences.

The Technical Support Engineer will diagnose and resolve complex technical issues, coordinate production incident response, and ensure platform reliability while providing exemplary customer support in a technical environment.

The role involves managing technical escalations, optimizing support processes, analyzing customer metrics, and collaborating with Product and R&D for a high-performing support organization.

The role involves driving technical escalations, optimizing support processes, analyzing KPIs, and collaborating with Product and R&D teams to enhance customer experience.

As a Technical Support Engineer at Sentra, you will provide top-notch technical assistance, troubleshoot complex issues in multi-cloud environments, and strive to ensure customer success while developing support processes.

The Technical Support Engineer resolves complex technical issues, collaborates with support and engineering teams, and enhances customer experience while meeting service SLAs.

The Technical Support Associate provides software support, troubleshooting, and incident management documentation while delivering customer service at client locations.

As a Technical Support Engineer, you will resolve customer technical issues, perform configuration tuning, and contribute to knowledge base content, ensuring customer satisfaction with the auditing platform.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

The Technical Support Engineer provides technical support for Jama Software, addressing customer issues, troubleshooting, and contributing to documentation. They engage with customers on installations and configurations, utilizing various tools and technologies to resolve problems.